Acceptance of Terms

By accessing and using the Wafu Tea Gifts website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all users of the site, including corporate clients, individual customers, and visitors.

Service Description

Wafu Tea Gifts provides premium Japanese tea and wagashi gift sets specifically curated for corporate gifting. Our services include product curation, custom packaging, scheduled delivery, and B2B portal access for qualified business clients.

We source products directly from traditional Japanese artisans and fulfill orders from our UK distribution center.

Account Registration and Corporate Access

To access certain features, including our B2B portal, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Corporate accounts are subject to verification and approval. We reserve the right to refuse service or terminate accounts at our discretion.

Ordering and Payment Terms

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. Prices are subject to change without notice, though orders already placed will honor the price at the time of purchase.

Payment is required at the time of order placement. We accept major credit cards and provide invoicing options for qualified corporate clients. Corporate accounts may be eligible for net payment terms upon approval.

Minimum Order Requirements

Corporate orders may be subject to minimum order quantities (MOQs) depending on the product selection and customization requirements. Standard MOQs range from 10 to 50 units per product line.

Bulk pricing tiers are available for qualifying orders and will be clearly communicated during the ordering process.

Delivery and Shipping

We provide scheduled delivery services throughout the UK with carbon-neutral shipping options. Delivery times vary based on product availability and customization requirements, typically ranging from 5-14 business days.

Corporate clients may arrange recurring delivery schedules for ongoing appreciation programs. International shipping may be available upon request and subject to additional terms.

Product Quality and Freshness

We guarantee the quality and freshness of all tea and wagashi products. Perishable items are shipped with appropriate packaging to maintain quality during transit. Products should be consumed within the recommended timeframes provided with each shipment.

Any quality concerns should be reported within 48 hours of delivery for prompt resolution.

Returns and Refunds

Due to the perishable nature of our products, returns are generally not accepted unless there is a quality issue or shipping damage. Refunds will be processed for defective products or delivery failures on our part.

Custom-branded packaging and personalized items are non-refundable unless there is an error in production.

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Wafu Tea Gifts or its content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

Corporate Branding and Customization

Custom branding services are available for corporate clients. You grant us permission to use your company logos and branding elements solely for the purpose of fulfilling your orders. We maintain strict confidentiality regarding your branding materials.

You warrant that you have the right to use any branding materials provided to us and that such use will not infringe on third-party rights.

Limitation of Liability

Our liability is limited to the value of the products purchased. We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.

Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the modified terms.

Last Updated: January 2025